PRIVACY POLICY

Mission Brief: Your Data, Your Rights

Last Updated: October 23, 2025

COMMAND OVERVIEW

Look, we get it - privacy policies are about as exciting as watching paint dry on a barracks wall. But here at Nexorian Battlefront Fitness, we're not gonna hide behind legal jargon and corporate speak. You're trusting us with your personal info when you sign up to forge your inner warrior, so we're gonna be straight-up honest about what we do with it.

This document lays out exactly how we collect, use, and protect your personal data. We take this stuff seriously because your trust is what keeps our operation running. Read through it, and if something doesn't sit right with you, hit us up at command@nexorianbattlefront.info.

SECTION 1: WHO WE ARE

Facility Designation: Nexorian Battlefront Fitness

Forward Operating Base: 2145 Battlefront Avenue, Unit 8, Toronto, ON M4B 3K7, Canada

Direct Line: (647) 832-5947

Command Email: command@nexorianbattlefront.info

We operate under Canadian privacy laws, specifically PIPEDA (Personal Information Protection and Electronic Documents Act). That means we're held to strict standards about how we handle your data.

SECTION 2: WHAT INFO WE COLLECT

We're gonna break this down into categories so it's crystal clear what we're gathering:

Personal Identification Data:
  • Full name (we need to know who we're training)
  • Email address (for class schedules and updates)
  • Phone number (emergency contact stuff)
  • Home address (billing and mail correspondence)
  • Date of birth (gotta verify you're 18+ for some programs)
Health & Fitness Intel:
  • Medical history relevant to physical training
  • Current fitness levels and goals
  • Injury records and physical limitations
  • Emergency contact information
  • Dietary restrictions (for nutrition programs)

We collect this because we'd rather not have someone passing out mid-obstacle course. Your safety isn't negotiable.

Financial Data:
  • Payment card information (processed through secure third-party processors)
  • Billing address
  • Transaction history
Usage & Activity Tracking:
  • Class attendance records
  • Training progress and performance metrics
  • Website browsing data (cookies, IP addresses, device info)
  • Communication preferences
Visual Records:
  • Photos and videos taken during training sessions
  • Security camera footage from our facility

We capture training moments for motivation and social media, but we'll always ask before posting your face online.

SECTION 3: HOW WE USE YOUR DATA

Here's where your info actually goes - no smoke and mirrors:

Primary Operations:
  • Managing your membership and class bookings
  • Processing payments and handling billing
  • Designing personalized training programs that won't wreck you
  • Communicating about schedule changes, new classes, or facility updates
  • Ensuring you're medically cleared for high-intensity combat training
Safety & Legal Compliance:
  • Emergency response (if something goes sideways during training)
  • Liability documentation and insurance requirements
  • Compliance with health and safety regulations
  • Security monitoring of our facility
Marketing & Community Building:
  • Sending newsletters about new programs and warrior nutrition tips
  • Promoting success stories and transformation journeys (with your consent)
  • Running special promotions and member referral programs
  • Building our social media presence to inspire others

You can opt out of marketing stuff anytime - just let us know and we'll pull you off the list, no hard feelings.

Operational Improvements:
  • Analyzing class popularity to schedule better times
  • Improving our training programs based on member feedback
  • Optimizing our website and booking system
  • Understanding what equipment and facilities you actually use

SECTION 4: DATA SHARING & DISCLOSURE

We're not in the business of selling your info to random companies. Here's who actually gets access:

Essential Service Providers:
  • Payment processors: Secure third-party services that handle credit card transactions
  • Email service providers: For sending class reminders and newsletters
  • Cloud storage providers: Where we securely store member records
  • Insurance companies: When required for liability coverage

All these partners are contractually bound to protect your data the same way we do.

Legal Requirements:

We'll disclose your information if:

  • Required by law or court order
  • Necessary to protect someone's safety
  • Needed to prevent fraud or illegal activity
  • Part of a business transfer (like if we got acquired)
With Your Consent:
  • Testimonials and success stories on our website
  • Photos/videos in our social media content
  • Referrals to specialized trainers or nutritionists

We'll always ask first - your approval matters.

SECTION 5: DATA SECURITY PROTOCOLS

We treat your data like classified intel - locked down tight. Here's our security setup:

Technical Safeguards:
  • SSL encryption for all online transactions and data transfers
  • Secure, password-protected databases with restricted access
  • Regular security audits and vulnerability testing
  • Encrypted backups stored in secure locations
  • Two-factor authentication for staff accessing member data
Physical Security:
  • Locked filing cabinets for paper records
  • Limited staff access to sensitive information
  • Secure disposal of outdated documents (shredding, not just tossing)
  • Surveillance systems monitoring our facility
Staff Training:

Everyone on our team is trained on privacy practices and signs confidentiality agreements. They know that violating your privacy means they're out - no second chances on this one.

SECTION 6: YOUR RIGHTS & CONTROL

This is your data, and you've got rights. Here's what you can do:

Access & Correction:

You can request a copy of all the personal info we've got on file for you. If something's wrong or outdated, tell us and we'll fix it ASAP. Usually takes us about 2-3 business days to pull everything together.

Opt-Out Options:
  • Unsubscribe from marketing emails (there's a link at the bottom of every message)
  • Decline photo/video consent for promotional use
  • Limit data collection for analytics purposes
Data Deletion:

Want us to delete your account and data? We'll do it. Just know that we're legally required to keep some records (like financial transactions) for tax purposes - usually 7 years. Everything else gets wiped within 30 days of your request.

Withdrawal of Consent:

You can change your mind about how we use your data anytime. It might affect some services (like if you withdraw medical consent, we can't safely train you), but that's your call to make.

File a Complaint:

If you think we've screwed up with your privacy, contact us first so we can make it right. If you're still not satisfied, you can file a complaint with the Office of the Privacy Commissioner of Canada at www.priv.gc.ca.

SECTION 7: COOKIES & TRACKING TECH

Our website uses cookies - not the edible kind, unfortunately. Here's what's going on behind the scenes:

Essential Cookies:

These keep the site functional - remembering your login, maintaining your session, basic stuff like that. Can't really turn these off without breaking the website.

Analytics Cookies:

We use Google Analytics to understand how people use our site - which pages get visited, where people click, how long they hang around. It's anonymous data that helps us make the site better.

Marketing Cookies:

These track your activity so we can show you relevant ads on other websites. If you've ever wondered why our ads follow you around the internet after visiting our site - this is why.

Managing Cookies: Most browsers let you block or delete cookies in the settings. Just know it might make the site work weird. You can also opt out of Google Analytics using their browser add-on.

SECTION 8: DATA RETENTION

We don't hoard your data forever. Here's how long we keep different types of info:

  • Active membership data: For as long as you're training with us, plus 1 year after your last session
  • Financial records: 7 years (Canadian tax law requirement)
  • Medical waivers: 7 years after your last visit (insurance requirements)
  • Marketing consent: Until you opt out or 3 years of inactivity
  • Security footage: 30-90 days unless needed for an incident investigation
  • Website analytics: 26 months (Google Analytics default)

After these periods, data gets securely deleted or anonymized so it can't be traced back to you.

SECTION 9: MINORS & PARENTAL CONSENT

Our combat training programs are intense - they're designed for adults. If you're under 18, we need parental or guardian consent before you can sign up. Parents, you'll need to:

  • Complete and sign all registration forms on behalf of your kid
  • Provide medical information and emergency contacts
  • Consent to any photo/video usage
  • Acknowledge the physical demands and risks involved

We treat minors' data with extra care and limit what we collect to only what's necessary for safe training.

SECTION 10: THIRD-PARTY LINKS

Our website might link to other sites - equipment vendors, nutrition resources, partner organizations. Once you click away from our site, this privacy policy doesn't apply anymore. We're not responsible for how other sites handle your data, so check their privacy policies if you're concerned.

We try to only link to reputable sites, but ultimately you're clicking at your own risk once you leave our domain.

SECTION 11: INTERNATIONAL DATA TRANSFERS

We're based in Canada, and most of your data stays on Canadian servers. However, some of our service providers (like cloud storage or email platforms) might have servers in other countries, including the United States.

When data crosses borders, it's subject to that country's laws. The US has different privacy rules than Canada - specifically, their government has broader surveillance powers. We only work with providers who maintain strong security standards, but you should know there's always some risk when data moves internationally.

If this makes you uncomfortable, talk to us about limiting which services use your data.

SECTION 12: DATA BREACH PROTOCOL

We hope this never happens, but if there's ever a data breach affecting your personal info, here's what we'll do:

Immediate Response:
  • Contain the breach and secure our systems
  • Assess what data was compromised
  • Notify relevant authorities within 72 hours
  • Document everything for investigation
Member Notification:

If your data was affected, we'll contact you directly within a reasonable timeframe. We'll tell you exactly what happened, what information was compromised, and what steps you should take to protect yourself.

We'll also explain what we're doing to prevent it from happening again - because trust me, we'd be just as pissed as you would be.

SECTION 13: UPDATES TO THIS POLICY

Privacy laws evolve, our operations change, and technology advances. We'll update this policy when needed to reflect those changes. When we make significant updates, we'll:

  • Update the "Last Updated" date at the top
  • Send an email to active members explaining the changes
  • Post a notification on our website for 30 days
  • Give you a chance to review and accept new terms if required

Minor tweaks (like fixing typos or clarifying existing practices) won't trigger notifications - but the updated policy will always be posted here.

SECTION 14: CONTACT US ABOUT PRIVACY

Got questions? Concerns? Think we messed something up? Here's how to reach us:

Primary Contact:
Email: command@nexorianbattlefront.info
Phone: (647) 832-5947

Mailing Address:
Nexorian Battlefront Fitness
Attn: Privacy Officer
2145 Battlefront Avenue, Unit 8
Toronto, ON M4B 3K7
Canada

Response Time: We aim to respond to privacy inquiries within 2 business days. Complex requests (like data access or deletion) might take up to 30 days to fully process.

If you're submitting a formal complaint or data request, put "PRIVACY REQUEST" in the subject line so it gets routed to the right person immediately.

FINAL WORD FROM COMMAND

Look, we know this was a lot to read through. Privacy policies aren't exactly page-turners. But here's the bottom line: we respect your privacy because we respect you as a person, not just as a member number.

You're here to push your limits, transform your body, and forge your inner warrior. We're here to make that happen safely and professionally. Part of that means protecting your personal information like it's our own.

If anything in this policy makes you uncomfortable or doesn't make sense, don't just accept it - challenge us on it. We'd rather have an honest conversation than have you silently worrying about your data.

Stay strong, stay private, stay battle-ready.
- The Nexorian Battlefront Team